Technical Solutions Specialist

5 days ago


Ellore, Andhra Pradesh, India beBeeImplementation Full time ₹ 11,99,000 - ₹ 21,99,000

Job Title: Technical Solutions Specialist

Overview:

We're seeking a skilled and experienced Technical Solutions Specialist to join our team. As a key member of our implementation team, you will play a vital role in deploying and integrating our products and solutions for clients.

Roles & Responsibilities:

  • Deploy, configure, and integrate our solutions at customer sites.
  • Design and implement monitoring, logging, and service desk solutions.
  • Gather requirements and ensure solutions align with client business needs.
  • Collaborate with internal teams (DevOps, Support, Product) for smooth project delivery.
  • Develop implementation-related documentation and user guides.
  • Provide training and support to customers for effective product usage.
  • Ensure timely issue resolution and maintain customer satisfaction.

Requirements:

  • 4-8 years of experience in IT implementation or related roles.
  • Experience with monitoring and service desk tools (e.g., ManageEngine, ServiceNow).
  • Knowledge of on-premise and cloud-based deployments.
  • Familiarity with network concepts and ITIL processes.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication skills to interact with technical and non-technical stakeholders.

Good to Have:

  • ITIL certification.
  • Experience with data visualization tools like PowerBI or Tableau.

About the Role:

This is an exciting opportunity to join a dynamic team and contribute to the success of our clients. If you're passionate about delivering exceptional results and have a strong background in IT implementation, we'd love to hear from you.



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