Technical Solutions Specialist

7 days ago

Ellore, Andhra Pradesh, India beBeeTECHNICAL Full time ₹ 10,00,000 - ₹ 12,00,000

About the role:

We are seeking a skilled Technical Support Engineer to join our team.

As a key member of our support group, you will play a pivotal role in resolving complex technical issues and ensuring seamless operation of our platform. You will work closely with our engineering team, using your skills to troubleshoot advanced problems, support API integrations, and contribute to improving product stability.

This position is ideal for someone with a strong background in technical support, keen on building their expertise in SaaS infrastructure.

Key Responsibilities:

  • Advanced Technical Support: Handle escalated technical tickets that require an in-depth understanding of our product's infrastructure, APIs, and backend systems.
  • Issue Resolution: Diagnose and resolve technical issues related to data migration, application stability, and infrastructure. Document solutions in our tracking system for streamlined tracking.
  • Scripting: Use Python to create scripts for automating repetitive tasks, analyzing logs, or building custom tools to assist in debugging and issue resolution.
  • Technical Expertise Development: Deepen your understanding of our tech stack, including APIs, databases, and backend components essential for troubleshooting.
  • Cross-functional Collaboration: Collaborate with engineers to solve complex issues and effectively communicate technical information to non-technical team members.

Requirements:

  • At least 4 years of experience in a technical support role, with knowledge of web technologies (HTML, CSS, JavaScript) and familiarity with APIs.
  • Strong problem-solving and debugging skills in a technical SaaS environment.
  • Effective written and verbal communication skills in English.
  • Ability to work during US hours (evenings and/or nights).

Benefits:

  • A unique opportunity to work in a high-growth SaaS startup with a strong presence in the USA, India, and Canada.
  • Hands-on experience with advanced technical support in B2B SaaS infrastructure.

About us:

We operate in the B2B sector, revolutionizing commerce for manufacturers, wholesalers, and distributors across multiple regions.

Our platform empowers businesses with innovative technology solutions that drive revenue and foster growth.

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