RCM Operations Manager

1 day ago

Bharatpur, Rajasthan, India beBeeRevenue Full time ₹ 10,00,000 - ₹ 14,50,000
Job Description

The Director of Revenue Cycle Management will be responsible for providing strategic leadership and operational oversight to offshore billing operations, ensuring end-to-end revenue cycle performance for U.S. healthcare provider clients.

  • Develop and execute a vision for RCM operations in alignment with company goals and client expectations.
  • Create policies, SOPs, and workflows that optimize revenue cycle performance across specialties.
  • Collaborate with U.S. leadership to ensure client needs, compliance standards, and performance goals are consistently met.
Key Responsibilities
  • Strategic Leadership
    • Design and implement robust processes, maintain payer compliance, drive collections, minimize denials, and mentor offshore teams to deliver exceptional results.
  • Operational Management
    • Oversee the daily operations of the billing team, including charge entry, payment posting, AR calling, denial management, credentialing, and reporting.
    • Implement audit and QA frameworks to monitor accuracy, timeliness, and compliance.
    • Standardize reporting cadence: daily, weekly, and monthly dashboards for AR, denials, collections, and payer trends.
  • People Leadership
    • Manage and mentor offshore managers, team leads, and billers to ensure accountability and career growth.
    • Foster a performance-driven culture with clear KPIs, evaluation frameworks, and feedback mechanisms.
  • Client & Stakeholder Engagement
    • Serve as a bridge between U.S. leadership and offshore teams to ensure clear communication and alignment.
    • Participate in client calls, providing updates on revenue performance, denial trends, and improvement initiatives.
  • Compliance & Process Improvement
    • Ensure adherence to U.S. healthcare billing regulations, HIPAA compliance, and payer-specific requirements.
    • Monitor payer changes, industry trends, and regulatory updates to update internal SOPs.

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