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Digital Project Coordinator

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Gulbarga, Karnataka, India beBeeCustomerService Full time ₹ 35,00,000 - ₹ 65,00,000
Project Coordinator Job Description

We are seeking a highly skilled and detail-oriented Project Coordinator to join our team. As a key member of our team, you will be responsible for providing exceptional customer service interaction with clients, escalating key issues and questions to our developers in a timely fashion, and understanding new features of our software to write documentation.

About the Role

This is an exciting opportunity for a motivated and organized individual to work closely with our clients, internal teams, and software developers to deliver top-notch results. You will be working on the frontlines, representing the face of our company to our clients, and making a real impact on their experience.

Responsibilities:

  • Respond to client tickets in a timely manner, providing key customer attention and care.
  • Escalate software bugs and issues to developers, while ensuring to close issue out with client once resolved.
  • Liaison between different internal departments to close out and understand issues with clients.
  • Derive metrics and stats from ticketing to generate reports that show time to resolution, classification, and other key info on client tickets.
  • Utilize SQL to query database to pull key information when investigating issues and questions from clients.

Required Skills and Qualifications:

To be successful in this role, you will need:

  • Strong Customer Service Skills: Providing exceptional customer service interaction with clients.
  • Bug/Issue Escalation: Escalating software bugs and issues to developers.
  • Documentation Writing: Understanding new features of our software and writing documentation articles.
  • SQL Knowledge: Utilizing SQL to query database to pull key information.
  • Communication Skills: Liaising with internal teams and clients.

Benefits:

As a valued member of our team, you can expect:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • The chance to make a real impact on our clients' experiences.

Others:

We value:

  • Diversity and Inclusion: We welcome candidates from diverse backgrounds and perspectives.
  • Sustainability: We strive to minimize our environmental footprint.
  • Employee Well-being: We prioritize our employees' mental and physical health.