
Luxury Retail Manager
4 days ago
As a seasoned retail professional, you will lead store operations, build a high-performing team and deliver an exceptional customer experience that embodies our commitment to quality and heritage.
About UsWe are a premium shoemaker dedicated to traditional craftsmanship, timeless design and honest shoemaking. Our flagship store in Bombay is looking for an experienced leader to drive sales growth, manage inventory and ensure operational efficiency.
Key Responsibilities- Leadership & Team Management:
- Recruit, train and mentor store staff to achieve sales targets and maintain excellent customer service standards.
- Set and track performance goals for the team to foster a culture of excellence and accountability.
- Customer Experience:
- Ensure every customer receives personalized service that meets their needs and exceeds expectations.
- Resolve escalations with professionalism and empathy to build long-term relationships with clients and repeat customers.
- Sales & Growth:
- Drive sales performance and consistently achieve store targets through effective marketing and promotional strategies.
- Monitor key performance indicators (KPIs) and implement strategies for improvement to support business growth.
- Operations & Inventory:
- Manage daily store operations to ensure efficiency, quality and compliance with company policies.
- Oversee inventory, stock levels and replenishments to minimize waste and maximize profitability.
- Visual Merchandising & Brand Identity:
- Maintain our premium retail standards in displays and presentation to create an engaging shopping environment.
- Ensure the store reflects our brand values of craftsmanship, timeless design and attention to detail.
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