Luxury Boutique Manager Opportunity

1 week ago

Cochin, Kerala, India beBeeAmbassador Full time ₹ 10,00,000 - ₹ 12,00,000

Job Title: Luxury Retail Store Leader

We are looking for an experienced and polished leader to oversee overall boutique operations while upholding luxury standards at every client touchpoint. The role requires strong sales leadership, team management, operational excellence, and a passion for delivering extraordinary client experiences.

Main Responsibilities:

  • Drive the boutique to achieve and exceed monthly and annual sales targets
  • Identify business opportunities and implement strategies to grow revenue
  • Monitor key KPIs (conversion, ticket size, client acquisition, repeat clients) and take corrective action when needed
  • Ensure every client interaction reflects luxury brand values and ethos
  • Build a culture of personalised clienteling and post-sale follow-up
  • Organise and host private client events, previews, and activations
  • Act as a brand ambassador, maintaining impeccable grooming, etiquette, and storytelling standards
  • Recruit, train, and mentor client advisors, assistants, and support staff
  • Provide ongoing feedback, conduct product knowledge and service training sessions
  • Foster a motivated and luxury-driven team culture
  • Oversee inventory management, stock movement, and safe-room protocols
  • Authorise stock in/out, sales invoices, and client documentation
  • Coordinate audits and compliance with security and safe-room teams
  • Ensure daily completion of bank deposits and card settlements (excluding bank holidays)
  • Maintain boutique presentation, visual merchandising, and ambience to luxury standards
  • Enforce SOPs related to client service, security, and operational processes
  • Ensure compliance with HR, finance, and incentive policies

Requirements:

  • 6–10 years of luxury retail experience (jewellery, watches, or fashion), with at least 3 years in a managerial role
  • Proven record of leading teams and achieving sales targets
  • Strong operational expertise in inventory, finance, and compliance
  • Excellent communication skills in English (regional languages an advantage)
  • Poised grooming, refined etiquette, and luxury presence in client interactions
  • Pasison for jewellery, design, and creating memorable client experiences

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