Telecom Operations Specialist

6 days ago


Bellary, Karnataka, India beBeeTelecom Full time ₹ 2,50,000 - ₹ 6,00,000

Technical Assistance Center Role

","p>","This is a critical support position where you will be responsible for providing end-to-end assistance with telecom services, managing network entities, and collaborating with vendors to ensure seamless operations.","Main Responsibilities:","
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  • Support and Manage Telecom Services:","
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    • Troubleshoot VoIP services, Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing issues.","
    • Provide timely updates to customers and vendors regarding service status and resolution.","
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  • Manage Network Entities:","
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    • Monitor and manage routers, switches, NGN, soft switches, SBCs, gateways, and Tx equipment.","
    • Perform proactive monitoring on Dialogic NGN, Sansay, Acme/Oracle SBCs, Cisco ONS, and other telecom hardware.","
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  • Collaborate with Vendors:","
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    • Work closely with global vendors and carriers to resolve technical issues and ensure compliance with SLAs.","
    • Conduct head-to-head testing on transport layers.","
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","Key Skills and Qualifications:","
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  • Excellent Troubleshooting and Analytical Skills:","
  • Strong Communication and Collaboration Skills:","
  • Proficiency in Telecom Hardware and Software:","
  • Ability to Work in a 24/7 Rotational Environment:","
","Benefits:","
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  • Opportunity to Work with Global Vendors and Carriers:","
  • Chance to Develop Expertise in Telecom Technologies:","


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