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Senior Operations Coordinator

2 weeks ago

Bellary, Karnataka, India beBeeBusiness Full time ₹ 15,00,000 - ₹ 25,00,000
Job Opportunity:

We are seeking a highly skilled professional to fill the position of Business Operations Specialist. This role involves ensuring seamless client onboarding, coordinating with telecom operators, and monitoring messaging traffic to enhance operational efficiency and client satisfaction.

This position requires a detail-oriented individual who can gather information and technical requirements, provision accounts, and ensure internal coordination for a smooth customer experience.

The ideal candidate will be able to track monthly traffic targets, coordinate with telecom operators, and resolve long-pending issues in a timely manner.

A key responsibility of this role is to publish daily performance reports of clients for review, routing deviations, and identify opportunities for growth or improvement.

In addition, the successful candidate will work closely with other departments, including development, sales, and quality assurance to ensure a seamless customer experience.

Other responsibilities include identifying opportunities for process improvement, contributing to enhancing the efficiency of the support team, and creating and maintaining detailed and accurate documentation of SOPs for regular operations.

Requirements:
  • Bachelor's/Master's degree.
  • Hands-on experience/knowledge on CPaaS, A2P SMS, RCS with Routing.
  • Minimum 4+ years of experience in the job offered or in a related role.
  • Knowledge in SQL, advanced excel, and power point presentation.
  • Customer Success & Business Operations experience.
  • Able to communicate both on a technical and non-technical level.
  • Exceptional interpersonal, verbal, written communication skills and good customer handling capabilities.
  • Possess excellent presentation skills and proficiency at making one-on-one and group presentations.
  • Good understanding of business numbers and sharp analytical skills.
  • Passionate and able to work in a fast-paced environment.
Key Skills:
  • Customer Success
  • Traffic Assurance
  • Telco Coordination
  • Reports & Analytics
  • Collaboration
  • Process Improvement
  • Documentation
About Us:

This is an exciting opportunity to join our organization and contribute to the success of our business.