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Treasury Systems Support Specialist

2 weeks ago

Lucknow, Uttar Pradesh, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 25,00,000
Production Support Service Engineer

We are seeking a skilled Production Support Service Engineer to provide comprehensive production support for FIS Quantum and Echos systems.

The focus is on integration with Oracle Fusion Intercompany, General Ledger, and Cash Management.

This role requires expertise in financial systems and technical troubleshooting capabilities to ensure seamless treasury operations.

  • Provide end-to-end support for FIS Quantum and Echos treasury management systems
  • Maintain static data within the environment to ensure system integrity
  • Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in Quantum, including reports and action-based triggers
  • Identify and resolve interface issues with bank statements and cashflows
  • Configure, troubleshoot, and fix Cash Xplorer functionality
  • Support core treasury processes including In-House Banking, Cash forecasting, and Intercompany Settlement
  • Learn internal systems to provide comprehensive end-to-end support to users
  • Receive, analyze, and prioritize related support tickets
  • Provide timely solutions to users
  • Document resolution steps and knowledge base articles
  • Support system upgrades and patches
  • Monitor system performances and recommend improvements
Key Responsibilities: Technical Operations

Apply strong Oracle/SQL Server database expertise to maintain system performance

Author and optimize SQL queries for data extraction and reporting

Apply working knowledge of the Quantum data model to troubleshoot complex issues

Work with Golden Gate and Datapipelines technologies for data integration

Support integration points between FIS systems and Oracle Fusion AGIS/GL modules

Utilize ticketing system to manage and track support requests

Key Responsibilities: Governance & Compliance

Maintain SOPs, process documentation, and impact assessments for system updates

Assess readiness for Quarterly Cloud Updates including regression testing to ensure business continuity

Ensure financial data accuracy, SOX compliance, and internal control adherence

Participate in change management processes to minimize operational disruptions

Required Qualifications:
  • 5+ years experience with FIS Quantum and Echos treasury management systems
  • Hands-on experience in static data maintenance within financial applications
  • Proficiency in Oracle/SQL Server database concepts and SQL query authoring
  • Experience authoring, troubleshooting, and fixing Enterprise Workflow Framework (EWF) in Quantum
  • Knowledge of treasury processes including In-House Banking, Cash forecasting, and Intercompany Settlement
  • Familiarity with bank statement and cashflow interfaces
  • Experience with Cash Xplorer configuration and troubleshooting
  • Working knowledge of Golden Gate and Datapipelines technologies
  • Understanding of SOX compliance requirements for financial systems
  • Experience with support tools including the ticketing system