
Global Technical Support Specialist
1 day ago
The Help Desk Associate plays a crucial role in providing technical support to users across various regions. As the first point of contact, this individual will handle technical queries related to mobile devices and services via phone, email, and chat.
Key Responsibilities:
- Provide multilingual customer support
- Troubleshoot mobile device and connectivity issues
- Log and manage service tickets accurately
- Liaise with telecom providers and internal teams to resolve service-related issues
- Ensure adherence to SLAs and KPIs
- Act as a liaison between end-users and technical teams for complex queries
Ideal Candidate Profile:
- 2–6 years of experience in international voice process / technical support
- Excellent communication skills in multiple languages
- Ability to work in a 24/7 rotational shift environment
- Strong troubleshooting and problem-solving skills
- Experience with mobile technologies and ticketing tools is a plus
- Self-starter with a collaborative mindset and attention to detail
This role requires a strong passion for technology and excellent communication skills to provide top-notch support to users worldwide.
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