Product Specialist

2 weeks ago

Pune, Maharashtra, India Acoustic Full time
Unlock Your Career Potential

Are you a seasoned professional looking to take your career to the next level? Do you have a passion for helping customers realize the full value of the Acoustic Platform? We're seeking a highly skilled Product Consultant to join our team of experts.

Key Responsibilities
  • Provide consultative advice and hands-on assistance to design, configure, and integrate Acoustic Platform based on best practices.
  • Gather requirements from customers requiring custom product data integration or enhancements.
  • Architect custom solutions based on customer requirements, Acoustic API capabilities and limitations, on top of the Acoustic Custom Integration Services product stack.
  • Create statement of work and functional specification documents to reflect the architecture defined for a solution.
  • Manage the delivery of your defined solutions with the Custom Integration Services development team.
  • Deliver on your own consulting work and manage a customer portfolio of projects.
  • Manage multiple delivery efforts simultaneously.
  • Earn basic and professional certification within 90 days.
  • Attain advanced expertise in Acoustic Platform – Campaign, Journey, Content, Exchange, and Digital Analytics.
  • Provide business value-driven, best practices data architecture recommendations.
  • Deliver high-quality, value-add engagements around Acoustic's solution areas and features in diverse client environments with quantifiable ROI.
  • Proactively provide strategic continuous improvements to consulting methodologies.
  • Track and report on project and deliverable status and manage variances; prepare reports, and other project communications and/or presentations as needed.
  • Identify, escalate, and resolve project issues, changes in scope, and ensure all project deliverables are completed on time, within budget, and with the highest level of quality.
  • Lead in troubleshooting product issue resolution which includes problem determination, issues resolution/plan and client communications.
  • Provides leadership and consultative direction for Acoustic products and services that will improve the efficiency and effectiveness of a client's digital marketing campaigns and streamline operations to ensure best-fit for acoustic product and services.
  • Collaborate with sales on new or existing services consulting opportunities.
  • Identify and up-sell services where alternative or custom solutions may be appropriate.
  • Develop skills and repeatable strategies to meet target billable utilization.
  • Identify, document, and share best practices with internal stakeholders.
Requirements
  • 5+ years' experience in a client-facing capacity in Professional Services function.
  • Experience with software implementation/onboarding or consultative roles (or equivalent experience).
  • Experience and proficiency in data manipulation, databases, and other web technologies (HTML, CSS, Web Forms, JavaScript, FTP, XML, APIs, Web Services).
  • Ability to gather business requirements and assimilate that information into a statement of work and functional specification that further drive business strategy and needs.
  • Strong communication (written & verbal), organizational, interpersonal, problem-solving, negotiation, and follow-through skills.
  • Proven track record in risk management, escalation, and scoping procedures.
  • Strong leadership within team and cross-function. Leads team discussions and champions internal improvement initiatives.
  • BS/BA degree or equivalent experience.
Nice to Have
  • 5 or more years' experience with marketing technologies, email, SMS, push channels.
  • Experience leveraging web analytics in tandem with channel experience.
  • Experience in the Software-as-a-Service industry.
  • Data management and/or Customer Data Platform (CDP) experience.
  • Interactive marketing, sales, or customer support background.
  • SDK and push notification knowledge.
  • Tibco Scribe integration experience.

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