Global Ground Transportation Specialist

2 days ago


Udaipur, Rajasthan, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Global Ground Transportation Expert

We are seeking a skilled and detail-oriented Global Ground Transportation Expert to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our services.

Key Responsibilities:

  • Manage and resolve issues related to ground transportation by communicating effectively with drivers and fleet managers.
  • Enforce high standards of service quality.
  • Verify that rides have been completed and update our systems accordingly or request drivers to do so.
  • Maintain accurate records of interactions, documenting issues and solutions within our CRM to ensure consistency and follow-up as needed.
  • Develop and maintain strong working relationships with suppliers, customer success operations, sales teams, and other functions, as well as external stakeholders.
  • Provide exceptional customer support.

Required Skills and Qualifications:

  • Proven experience in the Tourism & Travel sector, preferably in the Ground Transportation industry.
  • Minimum 2 years of experience in customer support roles or similar environments.
  • Strong operational and analytical skills.
  • Excellent problem-solving abilities.
  • Excellent English verbal and written communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, etc).
  • Able to work a full-time schedule of 24/7 and 6 days a week.
  • Ability to prioritize and manage time effectively.
  • Comfortable working in fast-paced environments.
  • Attention to detail is crucial.
  • Fluency in Spanish for conversational purposes.

Benefits:

This role offers a unique opportunity to be part of a dynamic and growing organization, dedicated to providing reliable ground transportation services globally.

Others:

In this role, you will have the chance to work with a diverse range of stakeholders, develop your problem-solving skills, and contribute to the growth and success of our company.



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