Complaints Management Specialist

Job Title: Complaint Resolution SpecialistWe are seeking a highly skilled Complaint Resolution Specialist to join our team. In this critical role, you will be responsible for conducting complex complaint investigations and ensuring the quality of all complaint records.Key Responsibilities:Investigate Complex Complaints: Conduct thorough investigations into...

Complaints Resolution SpecialistWe are seeking a skilled professional to own and implement the end-to-end global complaint process and management system. This role ensures our complaint processes and systems remain compliant with current internal and external requirements.The ideal candidate will be skilled in conducting low to medium complexity complaint...

Quality Complaints ManagerWe are seeking a seasoned Quality Complaints Manager to oversee the execution of our complaint handling process. As a key member of our team, you will be responsible for ensuring high-quality records and related tasks, while also leading initiatives to improve processes and performance.Key Responsibilities:Ensure compliance with...

Job Description- Ensure execution of the quality complaint process in compliance with procedures, laws, and regulations.- Maintain high quality in complaint records and related tasks.- Lead team initiatives and projects focused on process and performance improvement.- Establish clear performance expectations and drive daily improvement.- Prioritize workload...

Summary Handle market complaints received from across the globe Able to review the investigation reports received from the Novartis sites and Contract Manufacturing Organizations Collaborate with external Supply organization Novartis sites Country pharma organizations for continuous improvement Position Title Specialist - Product Complaints -...

We are seeking a skilled professional to join our Global Patient Safety organization as a Product Complaints Triage Specialist. This critical role involves the intake and triage of product complaints, adverse events, and other safety findings.ResponsibilitiesTriage & Intake: The successful candidate will be responsible for the global triage of Product...

Job Description- Drive execution of the global complaints business process and continuous improvement- Maintain oversight of complaints throughout the lifecycle from intake, processing, and through closure- Apply in-depth knowledge and subject matter expertise to determine the steps necessary to improve the complaint management system to address the root...

Job OverviewWe are seeking a highly skilled and experienced Quality Specialist to join our team. In this role, you will be responsible for handling Product Technical Complaints (PTCs) for medical devices, pharmaceutical products, biologics, and combination products.Collaborate with internal/external stakeholders, including cross-functional teams,...

Job Description- - Performing day to day activities of processing market complaints assigned as per the relevant SOPs, business matrix and SLA timelines.- Assist in data collection and reporting of KPIs- Assist in continuous improvement initiatives.- Manage ad-hoc projects assigned in area of work.- Proactively report all deviations through timely...

Job Title: Customer Support SpecialistAbout the RoleWe are seeking a highly motivated and experienced customer support specialist to join our team. As a customer support specialist, you will be responsible for handling inbound and outbound calls from customers, addressing their inquiries, complaints, and service-related issues in a professional and...