
Regional Product Assurance Manager
1 day ago
Job Summary
The Regional Quality Assurance Specialist is responsible for ensuring that all apparel and fashion products delivered within the assigned region meet brand-approved quality, safety, and compliance standards. This role will be accountable for end-to-end product quality assurance from vendor and DC inspections to store-level validation of garment quality.
Key Responsibilities:
- Conduct thorough inline and final inspections of apparel (woven, knits, denim, ethnic, kidswear, etc.) to guarantee adherence to brand specifications.
- Validate garment parameters including fabric performance, shrinkage, colorfastness, seams, stitching, fit, trims, labeling, and finishing.
- Audit packaging standards to ensure correct folding, tagging, barcoding, and presentation.
- Partner with the central QA team to analyze quality test reports from labs and ensure corrective action with vendors.
- Track and minimize defect rates (AQL, rejection %, return-to-vendor cases) at DC and store level.
Vendor & Supply Chain Compliance:
- Conduct regular vendor facility audits to ensure adherence to brand quality and compliance standards.
- Verify that vendors follow approved technical packs, sealed samples, and size sets.
- Ensure corrective and preventive actions (CAPA) are implemented for recurring vendor quality issues.
- Collaborate with sourcing and merchandising to evaluate vendor capability and performance scorecards.
Customer Experience - Product Lens:
- Analyze customer returns, exchanges, and complaints to identify recurring product-related issues.
- Partner with customer service and retail ops to investigate product issues (fit issues, color bleeding, damage, etc.).
- Provide insights to Design, Buying, and Merchandising teams for future product improvements.
Required Skills & Qualifications:
- Strong technical knowledge of textiles, garment construction, and QA methodologies.
- Familiarity with AQL standards, lab testing protocols, and compliance requirements.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Proficiency in MS Excel/QA tools.
Benefits:
This role offers a unique opportunity to make a significant impact on the quality of our products and drive business growth. The ideal candidate will have a strong track record of delivering high-quality results, with a keen eye for detail and excellent analytical skills.
We are seeking a highly skilled and experienced professional to join our team as a Regional Quality Assurance Specialist.
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