Senior Product Manager

Company Info

Chegg is a leading, interconnected learning platform, providing on-demand, adaptive, and personalized experiences, backed up by a network of human help for students worldwide. We strive to improve outcomes by putting the student first. Chegg supports students on their journey from high school to college and into their careers with tools designed to help them learn their course materials, succeed in their classes and learn the most in-demand skills.

Department Summary

The Student Experience org is on a mission to transform our extensive catalog of high-quality, authoritative content and features into sticky learning experiences that are effective at attracting students in higher education from around the world to subscribe, discover, and engage with the knowledge they seek to learn, for all their academic courses.

The Role

As a Senior Product Manager on the Student experience team, you will help build best-in-class products and/or features needed to engage students in their journey in a highly personalized way for global audiences. You will collaborate cross-functionally with other Product Managers, UX and Learning Designers, Engineers, Product Marketers, Data Scientists, Business Operations, and Data Analysts to deliver holistic and delightfully sticky experiences end-to-end for Chegg's desktop or mobile web applications.

The ideal candidate is a proven customer and data-obsessed Product Manager with some experience building experiences and features from zero to launch, or optimizing existing features for growth. You should be a curious seeker of insights, have empathy for the end-user, possess a deep passion for the product management craft, have a growth mindset, and a desire to work with fast-paced, mission-driven Product Teams.

Role & Responsibilities

• Collaborate with cross-functional members of the Product Team to define, scope, deliver, launch, optimize, and report on key features and functionality needed to meet long-term Product Vision, near-term Product Strategy, Annual Programs, and OKRs.
• Flexible in daily working hours to provide overlap with working hours of US-based teams
• Define detailed use cases, product requirements, user flows, and technical specifications needed to support Chegg's quality standards for product development.
• Deliver and report on the performance of product experiences launched, developing hypotheses and recommendations on next steps.
• Take a data-driven approach to making decisions and gaining user insight, leveraging rigorous A/B testing, qualitative/ quantitative research, customer feedback, data analysis tools, and your heuristics through the product.
• Deliver committed roadmap initiatives in-scope, on time, and with great quality, helping Product Teams to rationalize trade-offs and priorities.
• Keep a pulse and awareness around industry trends, business and financial performance/levers, and market competitors.
• Communicate status, outcomes, and ideas with members of the Product & Project Teams, and stakeholders proactively and frequently, using a variety of methods and styles.
• Report on common sources of technical issues or questions and make recommendations to the product dev team

Required Qualification & Skills

• Bachelor's degree plus 5 years of related product management experience
• Self-motivated and willing to learn and develop skills/knowledge
• Independent, organized & proactive.
• Highly responsive, flexible, and adapts well to change.
• Able to proactively communicate ideas effectively within a professional environment with team members, stakeholders, and leaders.
• Proficient at principles and best practices of user-led design thinking and agile product development. Has extensive experience applying the majority of these principles in end-to-end or stages of the product development lifecycle for either a consumer-facing web or native application.
• Experience in developing product strategies with Product Leaders' guidance, transforming a strategy into a prioritized roadmap and feature backlog, and working directly with one or several engineering squads.
• Proficient in a variety of product analyses, inclusive of A/B testing, quant/qual research, customer interviews/feedback, and use of data analysis tools (e.g. Amplitude, Content Square).
• Demonstrated on-time and in-scope delivery of large or complex product features/functionality or strategic programs, generating value to the end-user and business.