Senior Project Manager

Be part of a high-growth digital and customer experience consulting firm that has been recognized as one of the fastest-growing companies in America by Inc. 5000 and Honored in the Deloitte Technology Fast 500 North America.

As an Senior Manager, You will have the opportunity to lead strategic client engagements, drive operational excellence, and shape AI-driven service delivery. The position offers working with top-tier North America and UK clients in Professional Services, Managed Services, and Staff Augmentation, contributing to impactful digital transformations. Our culture promotes career growth, leadership development, and cutting-edge technology adoption, ensuring you stay ahead in your professional journey

Responsibilities:

Client & Stakeholder Management

• Act as the primary point of contact for key clients, ensuring seamless communication and relationship management.
• Drive client satisfaction and retention by understanding business objectives and delivering value-driven solutions.
• Work closely with North America and UK-based clients , managing expectations and ensuring high-quality service delivery.
• Handle escalations effectively and implement proactive strategies to mitigate risks.

Financial & Project Management

• Oversee project financials, including budgeting, forecasting, and cost optimization.
• Ensure revenue recognition, profitability tracking, and cost control across multiple engagements.
• Manage end-to-end project execution, ensuring adherence to scope, timelines, and quality standards.
• Utilize JIRA Service Management or similar tools for tracking project milestones, SLAs, and issue resolution.

People & Delivery Management

• Lead and mentor cross-functional teams, fostering a high-performance culture.
• Drive workforce planning, team utilization, and resource allocation across multiple projects.
• Oversee training, skill development, and career growth initiatives for team members.
• Implement best practices for professional services, managed services, and staff augmentation engagements.

AI & Technology Enablement

• Leverage AI technologies, tools, and frameworks to enhance operational efficiency and client solutions.
• Stay updated on the latest AI trends and identify opportunities for automation and process optimization.
• Work with technology teams to integrate AI solutions into service delivery and project management.

Operational Excellence & Continuous Improvement

• Establish and enhance processes for improved delivery efficiency and client satisfaction.
• Drive innovation and operational improvements to optimize service quality.
• Monitor key performance indicators (KPIs) and implement corrective actions as needed

Requirements:

• 12+ years of experience in client handling, project financial management, and people leadership.
• Strong background in Professional Services, Managed Services, and Staff Augmentation models.
• Experience in managing North America and UK clients.
• Proficiency in JIRA Service Management or similar project tracking tools.
• Strong understanding of AI technologies, frameworks, and automation tools.
• Excellent communication, stakeholder management, and negotiation skills.
• Proven ability to manage P&L, budgets, and project financials.
• Experience in leading cross-functional teams in a global delivery model.
• Strong problem-solving and decision-making skills.

Preferred Qualifications

• Certification in PMP, SAFe, ITIL, or Agile methodologies.
• Strong understanding of ITSM, DevOps, or IT Operations frameworks.

What's in it for you?

• Experience faster growth than other organizations; diligent performers can vouch for promotions and rapid growth at Altudo.
• We provide seamless growth opportunities for career advancement across all functions by defining career path and career ladder. Half yearly promotions for high achievers.
• You have the chance to influence the strategic direction of projects and initiatives, directly impacting the success and growth of the organization.
• Get the opportunity to unleash your creativity and contribute to visually stunning designs that make a real impact.
• Be a part of collaborative work environment where teamwork and idea sharing are encouraged.
• Gain valuable and demonstrable skills via training and certifications.
• Accelerated growth, quarterly reviews and half yearly promotions for high achievers.

About Altudo

Altudo is an award-winning customer experience consulting firm with a global presence across the US, Canada, and South America. Recognized as one of the fastest-growing companies in America by Inc. 5000 and honored in the Deloitte Technology Fast 500 North America, Altudo has cemented its position as a leader in the industry. Altudo is proud to be recognized among India's top 50 Best Companies to Work For in 2022 and 2023 by the Great Place to Work Institute. It is also certified as a great workplace for women and millennials.

Over the last two decades, we have established ourselves as a leader in the customer experience space, with over fifty Fortune 500 companies among our clients. We specialize in creating solutions that improve customer experience and drive revenue. Our work has earned us numerous accolades and international recognition.

Our success is rooted in our people and our work culture. We provide fast-track growth opportunities to our top performers and foster entrepreneurial avenues that contribute to their holistic development at Altudo. Additionally, we have strong alliances with Sitecore (Platinum), Microsoft, BigCommerce, and Adobe.

Learn more about us at