Mac Desktop Support Specialist

3 days ago

Hyderabad, Telangana, India beBeeTechnical Full time ₹ 4,00,000 - ₹ 8,00,000
About the Role">

We are seeking a motivated and customer-focused Mac Support Engineer with 1 year of hands-on experience supporting macOS systems in a professional environment. The ideal candidate should have a solid understanding of Apple hardware and software, a proactive approach to troubleshooting, and excellent communication skills.

This role is responsible for providing first-level support for macOS-based systems, including installation, configuration, and troubleshooting. Key responsibilities include:

  • Performing routine maintenance, system checks, and software updates.
  • Configuring and supporting Apple Mail, MS Outlook, VPN, printers, and network connectivity on macOS.
  • Managing user accounts, profiles, and system preferences.
  • Deploying, configuring, and managing macOS devices using Jamf Pro (basic tasks such as enrollment, app distribution, and compliance).
  • Supporting other MDM platforms like Intune or Kandji at a basic level.
  • Documenting support issues, resolutions, and processes in a ticketing system.
  • Collaborating with other IT teams to escalate and resolve complex issues.
  • Assisting with IT onboarding and offboarding processes (system setup, asset management, etc.).
Requirements">

To be successful in this role, candidates should possess:

The following skills and qualifications are essential:

  • Familiarity with basic networking (Wi-Fi, Ethernet, VPN) and troubleshooting steps.
  • Experience with remote support tools (e.g., Exposure to Jamf Pro or other MDM tools for device management).
  • Experience with helpdesk/ticketing systems (Jira, ServiceNow, etc.).

Additionally, the ideal candidate will hold one or more of the following certifications:

  • Jamf Certified Associate
About Us">

This is an exciting opportunity to join our team and contribute to delivering exceptional support services.

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