Customer Service Associate

5 days ago


Kollam, Kerala, India beBeeCustomerService Full time ₹ 30,00,000 - ₹ 45,00,000

Job Overview

We are seeking a highly skilled and experienced professional to join our organization as a Customer Service Associate. This role involves providing exceptional customer support and ensuring seamless day-to-day operations.

Key Responsibilities:

  • Manage customer accounts and provide timely support to resolve queries and issues.
  • Work closely with internal teams to ensure effective communication and collaboration.
  • Develop and implement process improvements to enhance customer satisfaction and operational efficiency.

Requirements:

  • Master's degree in Commerce, Computer Science, or Chartered Accountancy (Inter).
  • Minimum 2 years of experience in account management with a strong background in accounting entries and taxation, including GST.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Proficiency in local language and working knowledge of English, with the ability to communicate complex ideas simply.
  • Strong computer skills, including MS Word, Excel, and PowerPoint, with the ability to learn new software applications quickly.
  • Familiarity with the NCR region and residing in NCR for at least 2 years.
  • Own bike/two-wheeler for commuting and own laptop for office work.

Benefits:

  • Competitive salary package, commensurate with experience.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

Others:

  • Willingness to travel within NCR as required.
  • Ability to work flexible hours, including evenings and weekends, as needed.


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