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Area Manager
4 weeks ago
About Coffee Day Beverages:
- Coffee Day Beverages is India's largest coffee retail conglomerate with a leadership position in the automated beverage dispensing solutions under the brand name Coffee Day Beverages with distribution across more than 1330+ towns and cities across India.
- The company operates through Coffee Day Global Limited (CDGL), a subsidiary of Coffee Day Enterprises Limited.
- CDGL also operates a network of 280+ refreshment kiosks offering affordable food and beverages for on-the-go customers under the Coffee Day Xpress brand name.
Key Responsibilities and Accountabilities:
- Provide leadership and guidance to Caf managers and their teams within the area.
- Recruit, train, and develop Caf managers and staff.
- Set performance expectations, goals, and KPIs for each location.
Operational Excellence:
- Ensure consistent implementation of company policies, procedures, and operational standards across all locations.
- Monitor and improve operational efficiency and cost management.
- Oversee inventory management, supply chain, and logistics for the area.
Sales and Revenue Growth:
- Develop and execute strategies to increase sales and profitability in the area.
- Analyze sales data and market trends to identify opportunities for growth.
- Implement marketing and promotional initiatives to drive sales.
Customer Service:
- Ensure a high level of customer satisfaction and service quality at all locations.
- Address customer complaints and feedback in a timely and effective manner.
Financial Management:
- Monitor and manage budgets, expenses, and financial performance for each location.
- Analyze financial reports and make recommendations for improvements.
Compliance and Safety:
- Ensure compliance with all local, state, and federal regulations and company policies.
- Implement safety protocols and standards to protect employees and customers.
Quality Assurance:
- Maintain quality control standards for products and services.
- Conduct regular audits and inspections to ensure consistency and quality.
Reporting and Communication:
- Provide regular reports and updates to senior management on the area's performance.
- Communicate with store managers and staff to relay company directives and updates.
Desired Candidate Profile:
- Graduation with MBA from reputed institution
- 2 to 4 years
- Good interpersonal skill
- Strong business sense and industry expertise
- Functional Skills : - Strong communication and interpersonal skills.
- Analytical and problem-solving abilities.
- Technical Skills : - Several years of experience in a leadership or management role, preferably in a similar industry.
- Knowledge of industry trends and competitive landscape.
- Ability to travel to various locations within the designated area.
- Language Fluency: - English, Hindi, Regional language
