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Elevate Customer Experience as a Skilled Service Professional

2 weeks ago

Kolkata, West Bengal, India beBeeCustomerService Full time ₹ 7,20,000 - ₹ 10,80,000

Customer Service Representative

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  • We are seeking a skilled Customer Service Representative to join our team. This role will be responsible for providing exceptional customer service and ensuring that all customers have a positive experience.

">Job Description:">

  1. This individual will handle customer inquiries via phone, email, and chat in a professional and timely manner.

  2. The successful candidate will resolve customer complaints and issues efficiently while maintaining a high level of customer satisfaction.

  3. They will provide accurate responses to customer queries, ensuring clear communication across multiple platforms.

  4. Collaboration with cross-functional teams is essential to ensure customers have a seamless experience.

  5. Strong customer relationships will be built and maintained by understanding customer needs and offering tailored solutions using third-party tools.

  6. Problem-solving skills and decision-making abilities will be utilized to handle customer concerns and find efficient solutions.

">Requirements - Skills, Abilities, and Knowledge:">

  • Graduation in any field is required.

  • 1-3 years of experience in customer service, preferably in the E-commerce sector.

  • Proven experience in customer service or a related field is necessary.

  • Excellent verbal and written communication skills are crucial.

  • Strong problem-solving and decision-making abilities are required.

  • Proficient in using customer service software and other relevant tools.

  • Commitment to delivering exceptional customer service with a positive attitude is essential.

"],