Customer Service Specialist

4 days ago

Hubli, Karnataka, India beBeeBilling Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Overview

The primary role involves managing customer interactions, resolving billing discrepancies, and ensuring adherence to company policies.

  • Maintain accurate records of customer transactions.
  • Communicate effectively with customers and internal teams to resolve issues.
  • Apply cash payments accurately and efficiently.
  • Reconcile orders and customer accounts to ensure accuracy.
Key Responsibilities:

This position requires the ability to handle day-to-day calls/queries related to billing processes.

  • Day-to-day reporting of activities and progress reports to seniors.
  • Resolve inquiries/queries related to Billing.
  • Adhere to policy guidelines for billing.
  • Follow up with field location team for necessary supporting documents required for billing.
  • Managing and recovering outstanding payments from customers-
  • Contacting debtors, negotiating payment plans, resolving disputes, and ensuring compliance with company policies and legal requirements.
  • Investigating and addressing customer concerns related to billing, payments, or account discrepancies.
  • Downloading of Bank statements for all accounts.
  • Providing bank statements, remittances and correspondences received to the collectors on the same day.
  • Performing regular standard tasks of Customer Invoicing Processing function.
  • Ensure that cash is applied only based on the defined process without exceptions.
  • Collate all remittances for the Cash/Wire/Cheque payments received and apply to the correct invoice using Remittance Advice from customers or related collectors.
  • Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund.
  • Providing details of un-applied and unidentified cash to all collectors daily and follow up proactively to get details of applications.

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