Automotive Parts Customer Service Specialist

2 days ago

Hubli, Karnataka, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Automotive Parts Customer Service Specialist

About the Role

We are seeking an experienced and skilled customer service specialist to join our team in a key role. As an automotive parts customer service specialist, you will be responsible for providing exceptional customer support across multiple channels, ensuring timely resolution of customer inquiries and complaints.

Key Responsibilities
  • Manage daily customer interactions, responding promptly to requests and resolving issues efficiently.
  • Evaluate customer satisfaction, identifying areas for improvement and implementing solutions to enhance the customer experience.
  • Process product sales, returns, and related requests with accuracy and attention to detail.
  • Collaborate with cross-functional teams to resolve complex problems and improve overall performance.
Requirements
  • Proven experience in customer-facing roles, preferably in the automotive industry.
  • Strong technical knowledge of automotive repair, parts, and components.
  • Excellent communication and problem-solving skills, with ability to work under pressure.
  • Digital literacy and willingness to learn new technologies.
  • Professional demeanor and a customer-centric approach.
Benefits

This is a fantastic opportunity to join a dynamic team and develop your skills in a fast-paced environment. You will have access to ongoing training and development opportunities, enabling you to grow professionally and personally.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.

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