
Global IT Operations Manager
7 days ago
The ideal candidate will have extensive experience in managing global IT operations, with a proven track record of incident management and resolution. They must be proficient in monitoring tools such as Datadog, SolarWinds, Dynatrace, Zabbix, Prometheus, and Grafana.
Required Skills and Qualifications- Mandatory Experience:
- 5-7 years overall industry experience preferred.
- 3-5 years in Command and Control Centre / NOC / SOC.
- Hands-on experience in 24x7 global IT operations.
- Prior roles as IT Operations/Monitoring Specialist or Event Management Lead.
- Desirable Skills:
- Proficient in ServiceNow workflows and reporting.
- Strong knowledge of hybrid infrastructure (on-prem + cloud).
- Familiarity with automation/AI/ML tools for IT operations is a plus.
- ITIL v3/v4 certification is preferred.
A strong process knowledge with practical application of Incident, Problem, and Event Management is essential. Excellent verbal and written communication skills are also required.
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