Guest Services Ambassador

3 days ago

Ahmedabad, Gujarat, India beBeeRepresentative Full time ₹ 55,00,000 - ₹ 75,00,000
Job Title

A Customer Service Representative will be responsible for processing all guest check-ins, verifying guest identity and payment, assigning rooms and issuing room keys.

  • Process all guest check-ins, verifying guest identity and form of payment.
  • Assign rooms and activate/issue room keys.
  • Set up accurate accounts for each guest according to their requirements.

Responsibilities also include ensuring rates match market codes, documenting exceptions, securing payment prior to issuing room key, verifying and adjusting billing, compiling and reviewing daily reports and logs, and completing cashier and closing reports. Additionally, the representative will supply guests with directions and property information, accommodate guest requests, contact appropriate staff if necessary, follow up to ensure requests have been met, process all payment types, vouchers, paid-outs, and charges, balance and drop receipts, count and secure bank at beginning and end of shift, obtain manual authorizations, follow accounting procedures, notify Loss Prevention Security of any guest reports of theft, assist management in training, evaluating, counseling, motivating, and coaching employees, serve as a role model and first point of contact for the Guarantee of Fair Treatment Open Door Policy process, develop and maintain positive working relationships, support team to reach common goals, listen and respond appropriately to employee concerns, follow company policies and procedures, report accidents, injuries, and unsafe work conditions to manager, complete safety training and certifications, ensure personal appearance is clean and professional, maintain confidentiality of proprietary information, protect company assets, welcome and acknowledge guests, anticipate and address guest service needs, assist individuals with disabilities, thank guests with genuine appreciation, speak using clear and professional language, prepare and review written documents accurately and completely, answer telephones using appropriate etiquette, ensure adherence to quality standards, enter and locate information using computers POS systems, stand, sit, or walk for an extended period of time, move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance, perform other reasonable job duties as requested by Supervisors.

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