Guest Relations Executive

1 day ago

Ahmedabad, Gujarat, India Burma Burma Restaurant & Tea Room Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Company Description

Burma Burma Restaurant & Tea Room brings the robust flavors and intriguing dishes from the streets and homes of Burma to diners across India. Celebrating the culture, taste, and cooking styles of this fascinating country, Burma Burma offers a wholesome dining experience with exceptional food and exemplary service. Founded by childhood friends Chirag Chhajer and Ankit Gupta, Burma Burma currently operates 18 restaurants and delivery kitchens nationwide. The restaurant melds Burma's migrant food cultures, street food, and age-old homestyle cooking with indigenous ingredients, presented in a contemporary format.

Role Description

This is a full-time on-site role for a Guest Relations Executive located in Ahmedabad. The Guest Relations Executive will be responsible for overseeing all guest interactions to ensure an exceptional dining experience. Day-to-day tasks include greeting and seating guests, managing reservations, handling guest inquiries and complaints, and coordinating with the service team to maintain high customer service standards. The role also involves performing receptionist duties and supporting sales initiatives to enhance the overall guest experience.

Qualifications

  • Guest Relations and Customer Service skills
  • Excellent Communication skills
  • Sales and Receptionist Duties experience
  • Ability to manage and coordinate with the team efficiently
  • Strong problem-solving and multitasking abilities
  • Experience in the hospitality industry is a plus
  • Bachelor's degree in Hospitality Management or related field is preferred

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