IT Healthcare Solutions Expert

8 hours ago

Hyderabad, Telangana, India beBeeHealthcare Full time ₹ 8,00,000 - ₹ 12,50,000

Bounteous, a premier digital transformation consultancy, is dedicated to partnering with ambitious brands. Our goal is to create innovative solutions for today's complex challenges and tomorrow's opportunities.

Job Overview

We are seeking a skilled IT Support Analyst to join our dynamic team in the healthcare domain. The ideal candidate will have hands-on experience providing L1/L2 support, managing user access, and supporting healthcare applications.

The role involves working closely with end-users, clinical staff, and internal IT teams to ensure timely issue resolution and maintain operational continuity across healthcare systems.

Key Responsibilities:
  • Provide Level 1 and Level 2 support for end-user issues related to healthcare applications, systems, and infrastructure.
  • Respond to incidents via calls, emails, tickets, and chat, ensuring timely acknowledgement and resolution.
  • Perform initial triaging, basic troubleshooting, and escalate unresolved issues as needed to higher-level teams.
  • Handle access management tasks such as account provisioning, de-provisioning, role changes, and permissions based on security and compliance guidelines.
  • Support application go-lives, upgrades, and maintenance windows, ensuring minimal disruption to end users.
  • Maintain knowledge base articles, SOPs, and ensure documentation is kept up to date.
  • Collaborate with clinical and non-clinical departments to understand workflow impacts and provide effective IT solutions.
  • Ensure adherence to HIPAA and organizational data privacy and security policies.

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