Senior Client Advocate

3 days ago

Allahabad, Uttar Pradesh, India beBeeSuccess Full time ₹ 6,00,000 - ₹ 10,00,000

We are a global leader in leadership development and solutions, dedicated to building better leaders and a better world.

As a Client Success Associate, you will play a key role in our client engagement strategy. This role involves delivering exceptional client service, driving sales growth, and ensuring seamless client experiences from initial inquiry to long-term relationship management.

Key Responsibilities
  • Client Interaction & Support
    • Serve as the primary point of contact for US-based clients, providing expert guidance and timely responses during East Coast hours.
    • Address client concerns and resolve issues efficiently to enhance client satisfaction and retention.
    • Proactively follow up with clients to ensure all queries are addressed and take ownership of end-to-end solutions.
  • Consultative Sales
    • Identify client needs and recommend appropriate products or services, positioning our offerings as the best solution.
    • Convert client inquiries into sales opportunities, driving revenue growth and meeting individual and team success goals.
  • Relationship Building
    • Develop and nurture strong, long-term relationships with clients to foster loyalty and repeat business.
    • Collaborate with internal teams to ensure a cohesive approach to client management and support.
  • Operational Excellence
    • Coordinate with various departments to ensure smooth client onboarding and service delivery.
    • Assist in the development and updating of client-facing materials, such as FAQs and product guides.
  • Market Insight & Reporting
    • Stay informed about industry trends, client needs, and competitive landscape to better serve our clients.
    • Own reporting and insights on client engagement, product performance, and market trends, as needed.

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