Operations Excellence Manager

15 hours ago

Salem, Tamil Nadu, India beBeeProcess Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Role Summary:

This position offers a unique opportunity to drive business process excellence across the region.

  • Business Process Optimization:

The ideal candidate will lead initiatives to harmonize business processes, optimize target operating models, and enhance operational efficiencies. This involves collaborating with regional stakeholders to review and implement best practices.

  • Effective Technology Deployment:

A key aspect of this role is identifying and prioritizing automation opportunities to reduce manual processes and operational redundancies. The successful candidate will act as a liaison between regional agencies and promote best practice sharing.

  • High-Performance Agency Network Management:

This position requires developing and implementing a high-performance mindset within regional agencies. The ideal candidate will monitor and coach QPMs to improve agency performance across the region.

  • Regional Improvement Projects:

The selected candidate will identify and lead regional improvement projects focusing on operational waste reduction, simplification, and efficiency gains. This involves engaging stakeholders across the region to drive a culture of continuous improvement.

  • Regional Deployments:

A critical aspect of this role is deploying target operating models in regions, minimizing exceptions and managing stakeholder expectations.

  • Project Management and HO Contribution:

This role requires participation in HO global projects, working closely with HO BEX team and external teams to manage the effective implementation of projects.

  • Implementation of New Clusters or Agencies:

The successful candidate will lead the setup and implementation of new regional clusters or agencies, ensuring alignment with business standards and operational targets.

To be successful in this role, you will need conceptual and strategic thinking with advanced problem-solving and decision-making skills. You should have an inspiring management style and key competencies including strategic vision, change management, technology acumen, and continuous improvement mindset.

Essential qualifications include a degree in Maritime Business, Logistics, or Supply Chain, or Business Management. At least 3 years of managerial experience in project management and/or business process improvement are required. Certification in LEAN Six Sigma, Project Management is advantageous.

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