Process Excellence Manager

1 day ago

Salem, Tamil Nadu, India beBeeLeadership Full time ₹ 8,00,000 - ₹ 12,00,000
Process Excellence Leader

The Process Excellence Manager plays a pivotal role in driving business transformation and operational efficiency. As a key member of the organization, you will be responsible for designing and implementing an operational excellence framework that aligns with industry best practices.

This role involves client management, people & performance management, and cross-functional team leadership, with a focus on process efficiency, stakeholder collaboration, and business growth. You will oversee multiple projects across different Lines of Business (LOBs), ensuring timely delivery and quality standards.

You will lead a diverse team of 20+ members, including Business Analysts, Process Excellence Leads/AMs, and content developers. Foster a collaborative and high-performance culture by setting clear goals, mentoring team members, and driving accountability.

Key Responsibilities:

  • Business Transformation: Design and implement an operational excellence framework best suited for the vertical.
  • Formulate and Manage detailed KPI table across all businesses in the e-commerce domain.
  • Identify and lead improvement initiatives in internal business/operational processes.
  • Drive innovation and automation for waste elimination and efficiency improvement.
  • Engage the employee base in various operational excellence initiatives.
  • Service Delivery: Provide service delivery support to process owners located at different locations.
  • Ensure adherence to service levels as defined by the client.
  • Headcount management coordination at client site.

Project & Team Management

  • Oversee multiple projects across different LOBs, ensuring timely delivery and quality standards.
  • Lead a diverse team of 20+ members, including Business Analysts, Process Excellence Leads/AMs, and content developers.
  • Foster a collaborative and high-performance culture by setting clear goals, mentoring team members, and driving accountability.

Operational & Process Excellence

  • Identify process gaps and implement efficiency-driven solutions to improve workflows and service delivery.
  • Work closely with Process Excellence Analysts to standardize operations, reduce inefficiencies, and drive continuous improvement.
  • Leverage data insights to track performance, optimize processes, and ensure compliance with internal and client-defined SLAs.

Required Skills and Attributes:

  • Currently working as an Assistant Manager or Manager for 2+ years.
  • Strong Analytical and Problem-Solving Skills.
  • Should have demonstrated project/program management skills.
  • Extensive understanding of mistake proofing and automation tools.
  • Lean Six Sigma GB certified (or BB trained) would be an added advantage.
  • Experience in E-Commerce/Internet Industry either directly with organizations in this space or indirectly as a service provider would be an added advantage.
  • People management skills.
  • Great communication skills, Self-Motivated Independent worker, Excellent interpersonal skill.
  • Strong stakeholder and client management skills.
  • Ability to lead and manage a diverse team across multiple functions.
  • Excellent analytical, problem-solving, and decision-making abilities.
  • Proficiency in project management tools, reporting dashboards, and financial systems is a plus.

Benefits:

Work from Client location leading ecom/shopping website.

5 Days working/India work hours.

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