
Operations Excellence Specialist
2 hours ago
The ideal candidate will be a process improvement specialist with experience in service excellence, quality, and project management.
This is an exciting opportunity for someone who is passionate about streamlining processes, improving efficiency, and driving business results.
Responsibilities:
- Process Optimization: Develop and implement process improvements to increase productivity, reduce waste, and enhance customer satisfaction.
- Project Leadership: Lead cross-functional teams to design, implement, and monitor process improvements.
- Change Management: Coach stakeholders on the importance of process improvements and facilitate their adoption.
Requirements:
- Education: Bachelor's Degree required; MBA preferred.
- Certification: Certified Six Sigma Black Belt (mandatory); Green Belt acceptable with significant Black Belt project experience.
- Experience: Minimum 8 years' experience in Service Excellence, Quality, or Process Improvement roles, with at least 5 years in US/UK Insurance operations.
Benefits:
- Opportunity to work in a dynamic environment.
- Professional growth and development.
Key Performance Indicators: The ideal candidate will have expertise in performance measurement and tracking, including metrics such as cost savings, cycle time reduction, and customer satisfaction.
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