Global Client Services Manager
2 days ago
We are seeking a dedicated and proactive client services manager to join our team at our office in Thiruvananthapuram, Kerala. This is a fully on-site role, and we welcome applications from candidates willing to relocate to Thiruvananthapuram.
The ideal candidate will have a minimum of 1-2 years of experience in operations, client relationship management, or a similar role. Prior experience in education consultancy, admissions, or visa processing is a significant advantage.
Key Responsibilities:
- Manage the entire student application process ensuring smooth operations and delivering exceptional client experiences.
- Communicate with students to understand their educational aspirations and requirements, provide detailed explanations of our services, university fee structures, and available courses, guide students in applying through university websites, and provide continuous support.
- Collect, verify, and organize required documents (e.g., CVs, transcripts), maintain accurate records, and track progress using Google Sheets and other tools.
- Oversee the student application process, ensuring timely submissions, assist students with visa application procedures, and compliance requirements.
- Ensure timely collection of advance payments, service charges, and university fees, track and report payment statuses to the management team.
- Provide regular updates to the management and team on progress and challenges, collaborate with team members to ensure seamless service delivery, continuously evaluate and improve workflows to avoid disruptions, and ensure that all steps, from lead generation to conversion, are executed efficiently.
What We Offer:
- A competitive salary with performance-based incentives (approximately ₹25,000 - ₹35,000 per month)
- A collaborative and growth-oriented work environment
- Opportunities for career advancement
- Support for candidates willing to relocate to Thiruvananthapuram
Requirements:
- Education: +2, Bachelor's degree
- Experience: Minimum 1-2 years in operations, client relationship management, or a similar role
- Skills: Strong organizational and multitasking abilities, excellent verbal and written communication skills, proficiency in Google Sheets and project management tools, familiarity with admissions and visa processes preferred
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