
Data Driven Operations Manager
24 hours ago
The SSIS/SSRS Lead is responsible for leading the Operations team, driving strategic direction and ensuring a seamless experience for users.
This role involves developing and implementing operational processes to streamline support operations and enhance user satisfaction.
Responsibilities- Act as the primary contact for user inquiries, troubleshooting and resolving issues related to database and application development.
- Develop and implement process improvements to enhance service delivery and user satisfaction.
- Log, prioritize and collaborate on resolving bugs and complex technical issues.
- Monitor critical issues, escalate as needed, and provide workarounds.
- Troubleshoot daily issues and guide the team for assistance in solving tickets.
- Refine Service Level Agreements (SLAs) to optimize service delivery and user satisfaction.
- Create, modify and troubleshoot SSIS packages, Stored Procedures, SQL Queries, Automation Processes and SQL Jobs with an eye on performance.
- Convert, manipulate and prepare large volumes of data for ingestion into systems using SQL Server integration tools.
- Create, modify and troubleshoot reporting queries in SQL Server 2019.
- Maintain and support data ingestion tools and automation scripts.
- Manage and resolve data-related issues reported by customers and internal employees.
- Conduct quality and business logic checks on all data.
- Bachelor's degree in computer science, Information Systems, Business Administration or a related field.
- 10+ years' experience in database and application development and support.
- Proven SQL Language Experience with highly performing SQL.
- Experience developing and troubleshooting SSIS packages.
- Experience developing reports and dashboards using tools like Sisense and SSRS.
- Experience with MS SQL Server.
- Knowledge of Data Modeling concepts.
- Experience with one or more scripting languages (e.g., Python, PowerShell).
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