Network Device Specialist

3 days ago

Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 16,00,000
Job Opportunity

Movate is hiring a skilled professional to fill the role of Technical Support Engineer.

This is a fantastic opportunity for someone looking to join a dynamic team and contribute their technical expertise.

The ideal candidate will be responsible for handling customer calls, troubleshooting technical issues, and providing exceptional customer service.

We are looking for a highly motivated individual who is eager to learn and grow with our organization.

  • Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Network Devices.
  • Ensure resolution provided in the first interaction with the customer
  • Acquiring knowledge about the newly released products and recent updates.
  • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
Required Skills and Qualifications

To be successful in this role, the ideal candidate should possess:

  • Good comprehensibility and understandability of what customers want
  • Critical thought process and decision-making capability with focus on accuracy
  • Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies
  • Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.
  • Ability to sell/Upsell
Benefits

We offer a competitive compensation package and opportunities for growth and development.

The selected candidate will have the chance to work with a talented team and contribute to the success of our organization.

We value diversity and inclusion and strive to create a workplace culture that reflects these values.

Our team is passionate about delivering exceptional results and making a positive impact on our customers and the community.

If you are a motivated and dedicated individual who is eager to take on new challenges, we encourage you to apply for this exciting opportunity.

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