Network Device Support Specialist

3 days ago

Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 4,00,000 - ₹ 8,00,000

Experience a dynamic work environment as an Engineer, providing exceptional customer support.

Job Description

As a Technical Support Engineer, you will be responsible for handling customer calls and troubleshooting technical issues related to Network Devices. Your goal will be to ensure that each customer receives outstanding service by providing a friendly environment, solid product knowledge, and all other aspects of customer service.

  • Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Network Devices.
  • Ensure resolution provided in the first interaction with the customer
  • Acquiring knowledge about the newly released products and recent updates.
  • Position and sell Premium support contracts to customers based on their support entitlement.
Responsibilities

We are looking for candidates who can drive themselves for upgradation in knowledge and possess good English verbal skills. If you have a critical thought process and decision-making capability with focus on accuracy, we want to hear from you.

Requirements

Should have good comprehensibility and understandability of what customers want · Should have good English verbal skills · Excellent logical reasoning · Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies · Customer centricity and eagerness to drive himself/herself for upgradation in knowledge · Ability to sell/Upsell · Candidates should be open to a shift of 24x7.

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