Network Device Specialist

6 days ago


Chennai, Tamil Nadu, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000

As a Technical Support Engineer, you will be responsible for delivering exceptional customer service by resolving technical issues related to Network Devices in a timely and professional manner.

Key Responsibilities:
  • Ensure first-time resolution of customer complaints, providing a friendly and efficient experience.
  • Stay up-to-date with the latest products and updates to provide expert-level support.
  • Sell premium support contracts to customers based on their support entitlement.
Required Skills and Qualifications:
  • Ability to comprehend customer needs and requirements.
  • Critical thinking and decision-making skills with a focus on accuracy.
  • Internet troubleshooting skills relevant to Computers, Applications, Basic Networking, LAN, WAN Technologies.
  • Customer-centric approach and eagerness for self-improvement in knowledge.
  • Able to sell/Upsell.
  • Open to flexible shifts, including 24/7 schedules.
Benefits:
  • Opportunity to work with a cutting-edge technology company.
  • Competitive salary and benefits package.
  • Professional development opportunities.
Others:
  • Good English verbal skills are essential.
  • Excellent logical reasoning is required.


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