BPO Quality Assurance Lead

3 days ago

Kota, Rajasthan, India beBeeQualityLead Full time ₹ 15,00,000 - ₹ 18,00,000
Job Description:

Our organization is seeking a detail-oriented professional to fill the role of Quality Assurance Lead. As part of our BPO operations team, this individual will be responsible for ensuring high-quality performance standards and driving continuous improvement.

  • Supervise and guide a team of quality analysts in achieving exceptional delivery standards.
  • Conduct end-to-end quality audits for mortgage processes, including loan origination, processing, underwriting, servicing, and foreclosure.
  • Identify gaps and implement corrective actions through regular audits and collaboration with operational/training teams.
  • Analyze quality trends and develop plans for performance improvement with stakeholders.
  • Develop, review, and update quality guidelines and checklists according to client expectations and compliance requirements.
  • Prepare and present quality dashboards, RCA reports, and improvement initiatives to internal and external stakeholders.
  • Participate in calibration sessions to align expectations.
Required Skills & Qualifications:
  • Bachelor's degree in any discipline.
  • Minimum 4-6 years of experience in BPO, with at least 2 years in a quality lead/supervisory role.
  • Strong understanding of quality tools and methodologies (e.g., Six Sigma).
  • Proficient in MS Excel, PowerPoint, and reporting tools.
  • Excellent communication, coaching, and stakeholder management skills.
Key Responsibilities:

The successful candidate will be responsible for:

  1. Ensuring high-quality delivery standards through effective leadership and guidance.
  2. Driving process improvement projects to enhance accuracy, reduce defects, and improve customer satisfaction.
  3. Collaborating with operational/training teams to analyze quality trends and develop plans for performance improvement.

  • Senior Quality Assurance Professional

    2 days ago

    Kota, Rajasthan, India beBeeQuality Full time ₹ 40,00,000 - ₹ 60,00,000

    Job Title: Senior Quality Assurance ProfessionalAre you a motivated and experienced quality assurance professional looking for a new challenge? Do you have a passion for process improvement and driving business results?We are seeking a highly skilled Senior Quality Assurance Professional to join our team.Drive continuous improvement initiatives to enhance...

  • Quality Assurance Technology Lead

    3 days ago

    Kota, Rajasthan, India beBeeAutomation Full time ₹ 1,20,00,000 - ₹ 2,40,00,000

    Job Description:We are seeking a highly skilled and experienced Quality Assurance professional to lead our technology team.Key Responsibilities:

  • Software Quality Assurance Lead

    2 days ago

    Kota, Rajasthan, India beBeeQuality Full time ₹ 75,73,814 - ₹ 86,76,469

    We are seeking a seasoned Quality Assurance Expert to spearhead software testing and test automation initiatives. This role requires a proven track record in driving improvements in quality assurance processes.Key Responsibilities:Develop and implement comprehensive testing strategiesLead cross-functional teams to drive process improvementsRequirements:12+...

  • Quality Assurance Leader

    3 days ago

    Kota, Rajasthan, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 21,00,000

    Job Title: Quality Assurance LeaderWe are seeking a seasoned Quality Assurance Leader to oversee our testing teams for core and digital banking projects. With 8-13 years of experience, you will be responsible for leading and managing testing teams to ensure timely resolution of issues.Key Skills:TCS Bancs / Flexcube / Finacle / T24Core BankingRetail...

  • Quality Assurance Manager

    3 days ago

    Kota, Rajasthan, India beBeeDataQuality Full time ₹ 15,00,000 - ₹ 20,00,000

    Lead Quality AssuranceThis role oversees the quality of map data by leading, mentoring and motivating a team of Quality analysts to achieve operational goals.Identify challenges in data quality and proactively mitigate them.Implement data validation rules and policies.Monitor daily activities of Quality analysts to ensure adherence to SLAs, quality metrics,...

  • Senior Data Quality Assurance Lead

    2 days ago

    Kota, Rajasthan, India beBeeQuality Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job OpportunityPosition OverviewThe Senior Quality Assurance Lead will oversee the entire testing lifecycle, developing comprehensive test strategies and ensuring the quality of data solutions.This full-time remote role involves leading a team of testers, performing risk assessments, and providing regular updates to stakeholders on project progress.Key...

  • Quality Assurance Manager

    11 hours ago

    Kota, Rajasthan, India beBeeQuality Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

    Job DescriptionYou will be responsible for overseeing and optimizing the quality assurance process across the production cycle. This includes ensuring adherence to ISO 9001 and other applicable certifications.The role involves managing customer satisfaction initiatives, monitoring CSAT, and acting on feedback to support continuous improvement and maintain...

  • Senior Quality Assurance Professional

    3 days ago

    Kota, Rajasthan, India beBeeQuality Full time ₹ 1,20,00,000 - ₹ 2,20,00,000

    Job Title: Senior Quality Assurance ProfessionalAbout the RoleWe are seeking a seasoned Quality Assurance Lead to oversee the delivery of high-quality software solutions.Key ResponsibilitiesDevelop and implement quality management processes to ensure compliance with industry standards.Liaise with cross-functional teams to identify and mitigate risks.Analyze...

  • Quality Assurance Expert

    1 week ago

    Kota, Rajasthan, India beBeeQuality Full time ₹ 15,00,000 - ₹ 25,00,000

    Software Quality Assurance SpecialistWe are seeking a skilled Software Quality Assurance Specialist to join our team. As a key member of our project teams, you will play a vital role in ensuring the quality and efficiency of our software releases.This is an exciting opportunity for a talented professional to make a significant impact in the field of software...

  • Quality Assurance Specialist

    3 days ago

    Kota, Rajasthan, India beBeeFoodSafety Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job TitleWe are seeking a seasoned professional to fill the role of Quality Assurance Manager. This leadership position is ideal for those who excel in managing teams, driving compliance, and ensuring global standards in food exports.Key Responsibilities:Lead the QA/QC team across production, lab, and documentation departments.Oversee internal, customer, and...