
Quality Assurance Manager
1 day ago
You will be responsible for overseeing and optimizing the quality assurance process across the production cycle. This includes ensuring adherence to ISO 9001 and other applicable certifications.
The role involves managing customer satisfaction initiatives, monitoring CSAT, and acting on feedback to support continuous improvement and maintain high standards of quality and service.
Key responsibilities include:
- Developing and implementing robust quality plans covering raw materials, purchased components, and finished products.
- Ensuring compliance with quality specifications by working with external labs when needed.
- Maintaining and upgrading lab equipment to support in-house testing capabilities and ensure accuracy in quality assurance processes.
- Lead initiatives related to product standardization and certification under both national and international standards.
- Act as the ISO 9001 Management Representative (MR), ensuring compliance with QMS standards, coordinating audits, and implementing required changes to maintain certifications.
- Establish and manage policies for documentation control, ensuring all quality records, standards, and specifications are maintained and secure.
- Implement CSAT monitoring processes, collecting and analyzing customer feedback to identify areas for improvement.
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