Process Quality Enhancement Specialist

6 days ago


Mumbai, Maharashtra, India beBeeQuality Full time ₹ 12,00,000 - ₹ 17,00,000

Job Overview

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This role focuses on driving quality enhancements and process improvements across various processes. The ideal candidate will be responsible for identifying opportunities, building stronger controls, updating Standard Operating Procedures (SOPs), conducting Risk and Control Self-Assessments (RCSAs), and providing timely and accurate RBI reporting and audit responses.

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Key Responsibilities

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  • Identify manual activities and generate new ideas with cost-benefit analysis to implement through IT/Automation Projects.">
  • Collaborate with the team to facilitate generation of new ideas.">
  • Implement ideas generated through IT/Automation Projects.">
  • Develop and maintain strong controls and improve SOP content.">
  • Enhance SOP content by establishing a maker-checker role, implementing stronger controls, exception handling, and enhanced documentation.">
  • Conduct walkthroughs for process improvement and update RCSAs accordingly.">
  • Through walkthroughs, identify process gaps, ensure controls are documented and implemented, and update RCSAs accordingly.">
  • Conduct Business Continuity Plan (BCP) tests and facilitate BCP-enabled process tests.">
  • Document all BCP tests conducted.">
  • Provide timely and accurate RBI reporting and audit responses.">
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Expected Outcomes

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  2. Automation Projects: Implemented to reduce manual activities and enhance process efficiency.">
  3. Stronger Controls: Established and maintained to ensure compliance and risk mitigation.">
  4. Enhanced Documentation: Provided for all processes, including SOPs, RCSAs, and BCP tests.">
  5. Timely Reporting: Delivered for RBI and audit responses, ensuring accuracy and completeness.">


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