Senior Quality and Process Excellence Manager

5 days ago

Bengaluru, Karnataka, India beBeeProcessImprovement Full time ₹ 15,00,000 - ₹ 25,00,000

About Process Improvement Leadership Role

Our organization is seeking an experienced Quality & Transformation Leader to drive strategic process improvements across various client accounts.

This leadership role demands a strong foundation in quality frameworks, operational control, client engagement, and a proven track record of driving impactful business outcomes.

Main Responsibilities:

  • Develop and implement process improvement initiatives using Lean Six Sigma methodologies, automation, analytics, and other transformation levers
  • Lead cross-functional teams to deliver measurable business impact through improvement projects
  • Collaborate directly with clients to manage transitions, identify critical quality risks, and ensure delivery excellence
  • Conduct risk assessments, perform root cause analysis, and implement effective corrective actions
  • Support business development initiatives from a quality standpoint
  • Identify opportunities for automation and perform feasibility assessments
  • Establish governance frameworks for projects and represent successful initiatives in external forums or award platforms

Key Qualifications and Experience:

  • Proven experience managing real-time operations (inbound/outbound calls, chats, emails) in a BPO/KPO or shared services environment
  • Strong analytical and problem-solving skills with a clear understanding of cost/value estimation
  • Excellent written and verbal communication skills
  • Hands-on experience with quality management systems such as ISO 9001 and CMMI
  • Quick learner with a solution-oriented mindset and awareness of emerging technologies

Favorable Background:

  • Domain knowledge in BFSI, particularly investment banking, capital markets, or customer service operations
  • Experience working with global clients and leading cross-functional teams
  • Recognized contributions to external awards or forums related to process excellence

The ideal candidate will possess:

  • A Bachelor's degree in Business Administration, Operations Management, or a related field
  • At least 8 years of experience in process improvement, quality management, or a related field

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