Omnichannel Operations Lead

2 weeks ago


Bengaluru, Karnataka, India Lilly Full time
Job Title: IBU Omnichannel Operations – ES + Config BU Lead

We're seeking a highly skilled and experienced professional to lead our IBU Omnichannel Operations team. As a key member of our organization, you will be responsible for driving cutting-edge technology-driven business operations, with a focus on quality assurance and continuous improvement.

About the Role:

As part of our team, you will be responsible for operating the omnichannel recommendation engine platform (ZAIDYN) which will drive SF and marketing campaigns for IBU Eli Lilly. You will work closely with data science and IT groups to integrate AI/ML-driven recommendation engines and automate operations.

Key Responsibilities:
  • Lead the execution of complex commercial operations programs using a wide variety of tools and technologies.
  • Integrate AI/ML-driven recommendation engines to automate operations.
  • Manage project/program delivery accountability.
  • Develop and implement digital marketing strategies.
  • Collaborate with cross-functional teams to drive business growth.
Requirements:
  • Bachelor's degree in Engineering, operations management, information systems, or related field.
  • At least 5 years' experience in leading commercial operations programs.
  • Recent experience with integrating AI/ML-driven recommendation engines.
  • Strong understanding of digital marketing ecosystem and technology-driven data management.
  • Experience with project management in Agile/Scrum setups.
Preferred Qualifications:
  • MBA or master's degree in business specializations.
  • Advanced certifications in Process Improvement.
  • Product development leadership in digital marketing operations and/or personalization.

Lilly is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.



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