Strategic Tech Partner for Omnichannel Commercial Solutions

3 weeks ago

Bengaluru, Karnataka, India Teva Pharmaceuticals Full time

The Opportunity

The Commercial IT Product Owner (International Markets) is a strategic tech partner to the business, accountable for strategy, delivery, and innovation of Omnichannel Commercial IT solutions and capabilities that enable and support Teva's business strategy within the Digital Commercial function of Europe and International Markets.

Key Responsibilities

  • Liaison with markets' Customer Data Platform & Customer 360 admins, understanding their needs and being a tech partner & advisor to them.
  • Productizing & owning Customer Data Platform & Customer 360 solutions & roadmap for EU-IM in line with business strategy and global tech strategy, ensuring priorities & investments are set effectively.
  • Maintaining close partnership and collaboration with other IT units, viz. Local IT SHM, Global MCM IT, Architecture IT etc.
  • Project management & governance of Omnichannel Commercial solutions demand, deployment, and adoption in EU & IM markets.

Day-to-Day Activities

  • Liaison with key market operation SPoCs & tech leads regarding their omnichannel, Customer Data Platform & Customer 360 needs.
  • Defining features & functionalities in line with Omnichannel products/solutions architecture & capabilities.
  • Understanding business needs, processes, and priorities of key markets and bringing tech-innovations from within & outside (industry) for business value delivery.
  • Developing and managing the product functionalities and being accountable for on-time & quality delivery of new enhancements in Omnichannel space (including coordinating with PO of individual channel).
  • Being the go-to knowledge partner & advisor to Omnichannel community in business/markets & local IT SHMs.
  • Ensuring standardization of applications by promoting shared processes, product governance, data harmonization, and architectural compliance where possible.
  • Continuous improvement & optimization.
  • Aligning with other functional area leads and regional leads as well as Services & Support and Infrastructure teams to ensure consistency in key areas of service and delivery.

Requirements

  • Academic background: minimum bachelor's degree in (preferably in Computers) or equivalent combination of education and related experience.
  • Preferably 5+ years' experience within IT industry with 2+ years in relevant tech (Salesforce marketing Cloud, Veeva, Customer Data Platform & Customer 360).
  • Up-to-date in current omnichannel IT trends & developments in Pharma industry.
  • Salesforce, Marketing Cloud, Customer Data Platform, Customer 360, and associated solutions.
  • Strong oral and written communication skills.
  • Self-driven and strong bias for action.
  • Ability to identify strategic solutions to business problems.
  • Ability to understand pharma sales/field business process & operations.
  • Ability to work independently, balance multiple priorities, and stakeholders while meeting deadlines.
  • Good interpersonal skills, analytical, and problem-solving skills.

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