Tech Vertical Solution Architect Leader

3 days ago


Bengaluru, Karnataka, India Firstsource Full time
About Firstsource

Firstsource, a part of the RP-Sanjiv Goenka Group, is a leading provider of business process solutions to over 100 global businesses across diverse industries. As a publicly traded company on the Indian Stock Exchange, we employ over 28,000 people across the US, UK, India, and Philippines.

We aim to be Top 2 leaders in our markets and are focused on being the most trusted partner to our clients. Our results-driven approach transforms client businesses and delivers excellence in customer experience. We're strategically growing our presence in the Born Digital sector globally, making the Tech Vertical a key focus area.

Job Title: Director/AVP - Solutions Architect

This role requires 10-15 years of collective experience in solutioning and customer management, preferably in the Tech vertical. You will create ground-up digital solutions for clients across the globe, focusing on the Tech industry and domains like Trust & Safety, AI/ML, CX, Consulting, etc.

Key Responsibilities:
  • Work with the Tech vertical leader to develop GTM strategies at both an account and market level.
  • Stay updated on the latest technologies and solutions in BPM, Digital CX/Transformation, AI/ML, Trust & Safety, and the Tech industry.
  • Propose innovative solutions to complex challenges and lead strategic pursuits.
  • Develop win themes and strategies, provide leadership for proposals, client meetings, and strategic pursuits.
  • Review customer-provided information and outside sources to understand potential issues/problems and develop approaches to solving them.
  • Drive the pursuit with Sales leads and channel partners.
  • Build skills, tools, and organizational capabilities needed to respond to the market with agility.

The estimated salary for this position is ₹45 lakh - ₹60 lakh per annum, considering the location (Any FSL, India) and the requirements outlined in the job description.



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