Senior IT Business Process Analyst

4 weeks ago

Bengaluru, Karnataka, India Teva Pharmaceuticals Full time

The Opportunity

Teva Pharmaceuticals is seeking a highly skilled Commercial IT Product Owner to lead the strategy, delivery, and innovation of Omnichannel Commercial IT solutions and capabilities that enable and support the company's business strategy within the Digital Commercial function of Europe and International Markets.

Key Responsibilities:

  • Liaison with markets' Customer Data Platform & Customer 360 admins, understanding their needs and providing technical guidance and advice.
  • Productizing and owning Customer Data Platform & Customer 360 solutions & roadmap for EU-IM in line with business strategy and global tech strategy, ensuring priorities & investments are set effectively.
  • Maintaining close partnership and collaboration with other IT units, such as Local IT SHM, Global MCM IT, Architecture IT, etc.
  • Project management & governance of Omnichannel Commercial solutions demand, deployment, and adoption in EU & IM markets.

How You'll Spend Your Day

As a Commercial IT Product Owner, you will:

  • Liaison with key market operation SPoCs & tech leads regarding their omnichannel, Customer Data Platform & Customer 360 needs.
  • Define features & functionalities in line with Omnichannel products/solutions architecture & capabilities.
  • Understand business needs, processes, and priorities of key markets and bring tech-innovations from within & outside (industry) for business value delivery.
  • Develop and manage the product functionalities and be accountable for on-time & quality delivery of new enhancements in Omnichannel space (including coordinating with PO of individual channel).
  • Be the go-to knowledge partner & advisor to Omnichannel community in business/markets & local IT SHMs.
  • Ensure standardization of applications by promoting shared processes, product governance, data harmonization, and architectural compliance where possible.
  • Continuous improvement & optimization.
  • Aligning with other functional area leads and regional leads as well as Services & Support and Infrastructure teams to ensure consistency in key areas of service and delivery.

Your Experience and Qualifications

We are looking for a candidate with:

  • Academic background: minimum bachelor's degree in (preferably in Computers) or equivalent combination of education and related experience.
  • Preferably 5+ years' experience within IT industry with 2+ years in relevant tech (Salesforce marketing Cloud, Veeva, Customer Data Platform & Customer 360).
  • Up-to-date knowledge in current omnichannel IT trends & developments in Pharma industry.
  • Salesforce, Marketing Cloud, Customer Data Platform, Customer 360, and associated solutions.
  • Strong oral and written communication skills.
  • Self-driven and strong bias for action.
  • Ability to identify strategic solutions to business problems.
  • Ability to understand pharma sales/field business process & operations.
  • Ability to work independently, balance multiple priorities, and stakeholders while meeting deadlines.
  • Good interpersonal skills, analytical, and problem-solving skills.

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