Project Assistant

5 days ago


Vijayawada, Andhra Pradesh, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 80,00,000
Project Assistant RoleAbout the Job

We are seeking a skilled professional to provide exceptional customer service and support. As a key member of our team, you will be responsible for addressing client queries, escalating software issues, learning new features, and generating reports.

Key Responsibilities:

  • Respond to client tickets in a timely manner, addressing all questions and concerns.
  • Escalate software bugs and issues to developers, ensuring prompt resolution and client satisfaction.
  • Learn new features of our software and create documentation articles to support clients.
  • Liaise with internal departments to close out issues and understand client needs.
  • Derive metrics and stats from ticketing data to generate reports on time to resolution, classification, and other key performance indicators.

Requirements:

  • Strong customer service skills and ability to work effectively in a team environment.
  • Ability to translate skills to other employees through training or mentoring.
  • Proficient knowledge of Microsoft Office and relevant legal requirements.
  • Strong analytical and problem-solving skills, with attention to detail and organization.

Preferred Skills:

  • Zendesk
  • Customer support experience
  • Userpilot
  • My SQL database
  • Google Suite (Docs, Sheets)

We are looking for a flexible and adaptable individual who can work well in a geographically diverse environment. If you have a passion for delivering exceptional customer service and are eager to learn and grow, we encourage you to apply.



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