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SAP Concur Configuration Expert
1 month ago
About the Role
We are seeking a highly skilled Configuration Specialist to join our team at SAP. As a Configuration Specialist, you will be responsible for managing and maintaining customer configurations for Concur, a leading provider of cloud-based expense management solutions.
Key Responsibilities
- Fulfill customer configuration needs
- Work with customers to analyze requirements and provide suitable solutions
- Report and present complete details of work performed
- Adhere to SAP Concur's rules of engagement for working with customers
- Ensure adherence and improvement of set KPIs such as SLAs, technical expertise, and customer satisfaction
- Work towards removing roadblocks in terms of team knowledge
- Manage customer escalation and liaise with internal teams
- Coach team members towards higher performance levels
- Work towards improving customer satisfaction from the Service Administration and care services portfolio
- Provide technical expertise at situations that demand higher levels of expertise
Requirements
- Minimum 3-5 years of experience
- Knowledge of the travel module is an added advantage
- Ability to understand complex business requirements
- Able to work with complex customer situations and translate requirements into configuration
- Technical competence towards system configuration
- Good people management skills
- Should have managed complex customer situations
- Creative solution development
- Excellent communication and presentation skills
- Analysis and troubleshooting skills
- Knowledge of software deployment life cycle and testing practices
- Strong computer skills/Microsoft Office knowledge
- Knowledge about programming skills is a plus
- Ability to present data in a skilled manner is highly desirable
About SAP
SAP is a leading provider of enterprise software solutions, and we are committed to helping our customers run better. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options for employees to choose from.
Meet Your Team
Our team services Concur's premium support deliverables and works directly with customers' authorized support contacts to deliver solutions on customer systems in live systems.
