Senior Configuration Consultant
3 weeks ago
Role Overview
We are seeking a highly skilled Concur Service Administrator to join our team at SAP. As a Concur Service Administrator, you will be responsible for managing and maintaining customer configurations, adding, editing, or removing configurable options as necessary.
Key Responsibilities
- Fulfill customer configuration needs.
- Work with customers to analyze requirements and provide suitable solutions.
- Report and present complete details of work performed.
- Adhere to SAP Concur's rules of engagement for working with customers.
- Ensure adherence and improvement of set KPIs such as SLAs, technical expertise, and customer satisfaction.
- Work towards removing roadblocks in terms of team knowledge.
- Manage customer escalation and liaise with internal teams.
- Coach team members towards higher performance levels.
- Work towards improving customer satisfaction from the Service Administration and care services portfolio.
- Provide technical expertise at situations demanding higher levels of expertise.
Requirements
- Ability to understand complex business requirements.
- Able to work with complex customer situations and translate requirements into configuration.
- Technical competence towards system configuration.
- Good people management skills.
- Should have managed complex customer situations.
- Creative solution development.
- Excellent communication and presentation skills.
- Analysis and troubleshooting skills.
- Knowledge of software deployment life cycle and testing practices.
- Strong computer skills/Microsoft Office knowledge.
- Knowledge about programming skills is a plus.
- Ability to present data in a skilled manner is highly desirable.
About SAP
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
Our Culture
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
Equal Employment Opportunity
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
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