Delinquency Reduction Expert
4 days ago
Kaleidofin is seeking an experienced Financial Recovery Manager to join its team. As a key member of the team, you will be responsible for supervising and managing third-party collection agencies and field partners, ensuring adherence to service level agreements (SLAs) and quality standards.
The successful candidate will have a strong background in collections for unsecured lending, specifically in NBFCs or financial institutions handling Personal and Business Loans. You will be responsible for developing and implementing effective strategies to manage and reduce delinquencies in Unsecured Loan portfolios. Additionally, you will collaborate with Cross-functional teams like credit risk, legal, and customer service to resolve escalations and improve the overall collection process.
The ideal candidate will have a proven track record of success in collections, with excellent team leadership and partner management abilities, proficiency in data analysis, and strong communication and interpersonal skills. You will also be willing to travel extensively and have a strong knowledge of collections processes, risk management, and compliance regulations for NBFCs in India.
Responsibilities
- Supervise and manage third-party collection agencies and field partners, ensuring adherence to service level agreements (SLAs) and quality standards.
- Collaborate with Cross-functional teams like credit risk, legal, and customer service to resolve escalations and improve the overall collection process.
- Identify and implement process improvements to enhance collections efficiency and reduce delinquency levels.
- Develop and implement effective strategies to manage and reduce delinquencies in Unsecured Loan portfolios.
Requirements
- Bachelor's degree in finance, Business Administration, or a related field (MBA preferred).
- At least 4-7 years of experience in collections for unsecured lending, specifically in NBFCs or financial institutions handling Personal and Business Loans.
- Strong knowledge of collections processes, risk management, and compliance regulations for NBFCs in India.
- Excellent team leadership and partner management abilities.
- Proficient in data analysis, with an understanding of tools and metrics for collections performance.
- Ability to handle field activities, conduct partner visits, and manage escalations effectively.
- Should be willing to travel extensively.
- Strong communication and interpersonal skills for managing teams, partners, and customers.
Salary Estimate
The estimated salary for this role is approximately ₹15,00,000 - ₹25,00,000 per annum, depending on location and experience.
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