Highly Skilled Technical Support Specialist

3 days ago


Bengaluru, Karnataka, India beBeeBackup Full time ₹ 25,00,000 - ₹ 30,00,000

Job Overview

We are seeking a highly skilled Technical Support Expert to join our organization. This role requires a minimum of 5 years of experience in technical support and troubleshooting, with a deep understanding of virtualization concepts and hands-on experience with various hypervisors.

Key Responsibilities:

Technical Support & Troubleshooting

- Provide expert-level technical support for backup and recovery-related issues, partnering with customers and end-users.

- Work with a variety of Linux and Unix variants (CentOS, Ubuntu, OES, etc.), performing tasks such as disk utilization analysis, file editing, and hardware diagnostics.

- Diagnose and resolve technical errors related to backup solutions, including Postgres SQL databases and open-source Linux tools.

Interaction

- Listen attentively to understand customer perspectives, take ownership of issues, and set proper expectations.

- Provide a superior customer experience through excellent chat support and strong typing skills.

Skill Requirements

- Strong experience with backup solutions, including SaaS and appliance-based tools.

- Proven experience working with multiple hypervisors, specifically VMware, Hyper-V, Nutanix, and XenServer.

- Proficiency in CentOS, Ubuntu, and other Unix/Linux variants, including tasks like reading and interpreting log files and networking.



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