Highly Skilled Technical Support Specialist
6 days ago
We are seeking an experienced technical professional to join our team as a seasoned Advanced Support Engineer. This role requires exceptional analytical skills, business acumen, and effective communication abilities.
Key Responsibilities:- Provide technical support to customers through installation, implementation, maintenance, education, and author documentation.
- Maintain strong business and technical communication skills for interfacing with clients at both the engineer and management levels.
- Collaborate in a close-knit team environment, utilizing organizational abilities for multitasking and flexibility.
- Occasional travel to customer sites may be required.
- Take ownership of customer-reported network issues and provide assistance in quick service restoration and problem resolution.
- Reproduce customer-reported issues and work with internal teams to provide a resolution.
- Ensure timely management of customer expectations and resolution of technical issues.
- Provide necessary support to Service Managers for high-profile technical escalations.
- Develop and maintain troubleshooting skills on all products and technical knowledge in industry-standard based technologies.
We require an experienced professional with a strong background in technical account management, preferably with experience working in a TAC environment. Past experience working as a Technical Account Manager or similar technical role is essential.
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