Chief Cybersecurity Specialist

2 weeks ago

Vizag, Andhra Pradesh, India beBeeNetwork Full time ₹ 12,00,000 - ₹ 14,10,000
Senior Network Security Professional

Job Overview:

• We are seeking a skilled and experienced network security professional to join our team.

• As a senior member of the team, you will be responsible for managing and owning support tickets about existing customer services.

• You will design and implement changes as per the client's requirements, working closely with the 2nd Line Service Desk team and the Solution Delivery team to support customers and configuration tasks.

• Regular communication verbal and written, with existing customers is essential.

• You will provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk, taking ownership and effectively managing support tickets for incidents, change, and service requests.

• Plan and complete projects as assigned to you by the Head of 3rd Line Network Support.

• Documented customer solutions - CMDB, Visio documentation, technical summary write-up.

• DR/Failover Testing.

• Provide support and mentoring to 2nd Line engineers.

• Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects.

• On-call rota out of hours for high-priority incidents.

Key Responsibilities:

  • Manage and own support tickets about existing customer services.
  • Design and implement changes as per the client's requirements.
  • Work closely with the 2nd Line Service Desk team and the Solution Delivery team to support customers and configuration tasks.
  • Regular communication verbal and written, with existing customers.
  • Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk.
  • Taking ownership and effectively managing support tickets for incidents, change, and service requests.
  • Plan and complete projects as assigned to you by the Head of 3rd Line Network Support.
  • Documented customer solutions - CMDB, Visio documentation, technical summary write-up.
  • DR/Failover Testing.
  • Provide support and mentoring to 2nd Line engineers.
  • Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects.
  • On-call rota out of hours for high-priority incidents.

Requirements:

  • Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level.
  • In-depth knowledge of configuring and troubleshooting network security devices/protocols.
  • Ability to troubleshoot and isolate faults to identify root causes and bring to resolution.
  • Advanced knowledge of layer 2 and 3 protocols.
  • Experience using at least one of the following firewalls: Palo Alto, FortiGate, and Cisco ASA.
  • This should include experience of configuring and troubleshooting access lists, NAT, IPSec and SSL VPNs.
  • Strong knowledge of OSPF and BGP in an ISP environment.
  • Proficient in packet capture and interpretation.
  • Familiarity with Cloud products such as Azure / Amazon AWS.
  • Experience working within a Managed Service Provider Environment.
  • Minimum Basic experience with network automation/programing such as Ansible/Python.

Technical Skills:

  • Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper.
  • Wireless; Cisco, Meraki, Aruba.
  • Security; Palo Alto, Prisma, Fortinet, Cisco ASA.
  • SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage.
  • Cisco NAC ISE, SD-A/DNAC, DOT1x.
  • Cisco Nexus 7xxx, 5xxx, 2xxx series.

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